ConvertMORE How-To | ConvertMORE Client Portal

How to Avoid Time Zone Friction

“When you confuse, you lose.” Donald Miller, Bestselling Author of: Building a StoryBrand Any detail of your communication that is confusing (even subtly) forces a prospect or customer to fire up their brain and think, to figure out how what you’re...

Project Responsibilities Flow Chart

ConvertMORE How-To

The video and additional documentation on this page can help you better understand how your project workflow will occur and, most importantly, who is responsible for what pieces. Overview Video Note: effective November 2022, project management has been moved from...

How to Get Team CMC Your Copy, Images, and Videos

ConvertMORE How-To

Some detail in the article below, including direct access links to project management details, are only available if you are logged in. Please, use the form below for full access to this content: Email Address: Password: Copy In most cases, new copy or copy that was...

Coffee Card: How-To Submit A Work Request

ConvertMORE How-To

In this video, MaryKay will demonstrate how to find and submit a Work Request from the portal. Note: to submit a Work Request, you must be logged in under your client credentials. Email Address...

Testing Deliverables – Keap/Infusionsoft Version

ConvertMORE How-To, Keap/Infusionsoft

Testing is the key to stress-free launches! If the tech framework doesn’t flow correctly, the strategy is lost. The steps for Phase I (Team CMC) and Phase II (you, the client) are outlined below. Phase I is included to provide awareness of the testing done...

Business Hours & Turnaround Times

ConvertMORE How-To

Standard Business Hours ConvertMORE, like most digital companies, has both team members and clients across several time zones. Our standard business hours are set up to provide the broadest time range for convenience in the communication and execution of your projects...

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Business Hours

Monday – Thursday

6 am – 3 pm Pacific
7 am – 4 pm Mountain
8 am – 5 pm Central
9 am – 6 pm Eastern

Business hours close one hour earlier on Friday.

For one-off requests that are not part of a larger project:

Standard turnaround time: 3 to 5 business days.
Average turnaround time: 1 to 3 business days.

Rush requests with expedited deliverables and tight deadlines may require additional information, detail, ready-to-drop content/copy/assets, attention, and/or availability from the client.